How long until I can expect my canvas to arrive?
Delivery is 10-14 working days for delivery after full payment is received. If you have sent us a cd or photographs the process may take longer.
Deliveries can arrive at any time between 9am – 5.30pm local time, so if you are not in during the day it may be easier to arrange the delivery to be made to your work address.
Do you do any other sizes?
We offer a made to measure service. We can print as long as you want as long as one side is no more than 820mm (36 inches) and both are no less than 150mm (6 inches)
How long do prints last?
At least 70 years without noticeable fade in indoor conditions, away from excessive sunlight.
What size does my image need to be?
Optimum print quality is at 3.5px/mm. If you are concerned about the size email the pic and ask us to check.
Read our testimonials here for good honest feeback about our service.
My picture is not in a digital format.
Either have it scanned at 300 dpi minimum and send to us in a digital format, or we will convert to digital for you any conventional photographs.
Please note delivery times may be extended and we prefer not to take negatives or slides but can scan them here too- while we take great care with your personal property we do not accept any responsibility for loss or damage.
Will the colors I see on screen be the same as the finished canvas?
Not usually- computer screens all show colours differently.
Will my canvas be the same as the image I sent you?
Images can vary depending on the size you have ordered due to scale and proportion, but in most
circumstances it will look the same as we do not crop the photograph to fit a canvas size.
I've seen some canvases where the image wraps around the frame, do you do that?
When gallery wrapping will not affect the subject matter or the balance of the image we will do that as our preferred option.
If on first glance something important will obviously be affected by gallery wrapping, e.g. faces/limbs are close to edges or the subject is balanced by its environment, we will select a border colour to best match the image.
If you have a preference it is best you email us once you have placed your order, otherwise we'll use our experience and expertise to bring out the best in your canvas.
See our tips page for examples of what difference gallery wrap and border options make.
How do I care for my canvas?
To maintain and increase the lifespan of your canvas, do not expose to continuous, strong sunlight or moisture. A light vacuum with the brush attachment will get rid of any dust on the surface, don't use a wet cloth.
How does the shopping cart work?
Just like a shopping cart at a supermarket, you can put things in your cart without committing to them – it is just a way of holding onto things that you are interested in. You can check the contents of your cart at any time by clicking on the view cart link along the top of the page or on the right hand side of the category pages. If you want to remove something, simply click on the red '-' or 'x'next to the item. When you have finished shopping click on the ‘view cart’, then click on the checkout button. You fill in your personal details there and the order is confirmed on payment.
What about my personal details?
Your personal details are essential for the delivery of the items you have ordered. This information is for our records only and will not be passed onto any third party.
How do I pay?
We use PayPal to process credit card transactions. You can also pay by bank deposit, internet banking or even post a cheque.
The printing process will not usually commence until payment has cleared in our account.
How much is delivery?
Delivery NZ wide is $9 per order for up to 6 canvases. Beyond that we'll quote you before considering the purchase complete.
E-vouchers have free delivery and couriered vouchers have a $5 courier fee.
How do you pack the canvas print for delivery?
They are shrink-wrapped, bubble wrapped then boxed. Some larger canvas sizes (over 32x48") cannot be shrink-wrapped.
How do I send my picture to you?
Upload your image in the first stage of the order process. For large files we recommend uploading directly to our dropbox here.
What is the policy on returned canvases?
We do not accept returned canvases if you have changed your mind. Canvases with printing imperfections will be replaced free of charge or refunded, at our discretion. We reserve the right to charge for re-posting returned orders, which have been especially produced to meet your requirements.
Damages in Transit
Items damaged in transit can be replaced if you notify us immediately and do NOT sign for the delivery. If there is any damage to the packaging when the canvas arrives then do not sign for it, email or call and let us know. If you do sign for it then we cannot make a claim with the courier company and you may not get a replacement.
How else can I contact you?
Our 'open' hours at the office are Monday – Thursday 10:00am - 2:00pm by appointment.
Telephone
Email
General Sales: sales@customcanvas.co.nz
Ownership
Custom Canvas does not own the image or the right to print the image beyond the order without your express permission. However we do own the canvas until it has been paid in full. If for any reason you commission us to print your image on to canvas then do not pay in full, we reserve the right to destroy or dispose of it as we see fit, including the sale or retention of the finished canvas.
How do I use my discount code?
Enter your unique discount code into the appropriate promotional box at the checkout page. Opt to pay the difference PayPal or if there is nil to pay then select bank deposit.
Terms & Conditions
You can read our terms & conditions along with our returns policy here.
Your prices are very very good compared to other companies printing to canvas, are you using high quality material?
We use high quality Canon Lucia inks, high quality large format IPF 8100 printers, high quality canvas materials and most importantly take great pride in our work and reputation. We have no large complex to maintain, opting instead to keep our overheads low, prices competitive and our customers happy.
So how do you do it?
In reponse to the questions... We heard a story about Michael Mayell's journey in the early days of Cookie Time and suitably impressed applied similar principles of using and sharing facilities to keep overheads and end prices low. So Custom Canvas operates by using the facilities and spaces of other awesome and cooperative companies. We opened a office and showroom in '09 and began sending out from an Auckland site too, reducing courier casualties while maintaining delivery times to our North Island Customers. Our customer service and internal communication is virtual and rarely executed in person, which makes it tricky sometimes if you're trying to get us by traditional means (the telephone or face to face) but overall a very happy place to be :)
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