FAQ

You can add products to your cart without committing to purchase immediately. When you are ready, view your cart, proceed to checkout, enter your details and complete payment to confirm your order.

We accept a variety of secure payment methods, including PayPal, credit cards, debit cards, Apple Pay and Google Pay. All payments are processed securely to help protect your personal and payment information.

Enter your discount code, coupon code or promo code in the promotional code box during checkout. If the code is valid, the discount will be applied before you complete payment.

Yes. If the size or product option you need is not listed on our website, please email us at support@customcanvas.co.nz with your requirements, and we will let you know whether it can be made.

Please contact us as soon as possible. If production has not started, we will try our best to help with changes such as image, size, cropping or delivery details. Once production has started or the order has shipped, changes may not be possible.

You can upload your image directly on our website. Once uploaded, you will have the option to edit and preview your image online. If you prefer not to edit the image yourself, or if your file is too large, you can email it to us at support@customcanvas.co.nz or share it via Dropbox or Google Drive. We will provide a 3D preview for your review shortly after receiving it.

You can upload your image on our website when ordering. If your image file is very large, you can also send it by email or share a download link using Dropbox, WeTransfer or Google Drive.

Image quality depends on the print size, image resolution and how the photo is cropped. If you are unsure, please email your image with the required size and our team can help check whether it is suitable for printing.

We do our best to produce a high-quality result that matches your image as closely as possible. However, colours may vary slightly because screens and printed materials display colours differently. The final layout may also vary depending on the product size, shape and image ratio. If your image has important details close to the edge, please leave instructions in the order notes or contact us before production.

Yes. You keep ownership of the images you provide. We only use your image to produce your order and do not own the image or the right to use it beyond your order without your permission.

Yes. If the size you need is not listed on our website, please email us for a custom size quote. For canvas prints, the largest size we can usually produce is up to 120 x 180cm.

Canvas prints can last for many years in normal indoor conditions. For best results, keep your canvas away from strong direct sunlight, excessive heat and moisture.

Canvas wrap refers to how your image continues around the sides of a stretched canvas frame. The edge can be finished with a mirrored image, continued image, or solid colour, depending on your selected wrap style. You can learn more on our canvas wrap options page.

The default frame thickness is usually 2.5cm. Other thickness options such as 2.5cm, 3cm, 3.5cm and 4cm may be available depending on the product and order requirements.

Stretched canvas prints are supplied on a wooden frame and are designed to be ready for wall display. Rolled canvas, if selected or requested, is supplied without a frame.

Keep your canvas away from continuous strong sunlight and moisture. To remove dust, use a soft dry cloth or a light vacuum with a brush attachment. Avoid harsh cleaning chemicals.

Yes. In addition to canvas prints, we also offer other personalised products such as acrylic prints, metal prints, photo mugs, cushions, phone cases, coasters and selected home and gift products.

Acrylic prints have a glossy, modern look with depth and shine, while metal prints create a sleek, clean and durable display style. Both are suitable for modern wall art, gifts and professional displays.

Yes. Many photo gifts can be customised with photos, text, names, dates, messages, artwork or business logos. Please check the product page for available customisation options.

Some products support custom sizing, while others have fixed sizes or print areas. Please check the product options first. If you need a special size, contact us and we will confirm whether it is possible.

Yes. Personalised photo gifts are suitable for birthdays, weddings, anniversaries, Christmas, family gifts, office gifts, events, promotional campaigns and business branding.

Delivery time depends on the product, production workload and your location. For many canvas orders, delivery is usually around 5–7 working days from full payment, but delays may occur during busy periods, extreme weather or courier disruptions.

The shipping fee is NZD9.95 per order within New Zealand, and NZD19.95 per order to other countries.

Yes. When your order is shipped, we will send a shipping notification email with tracking details where available.

Stretched canvas prints are carefully protected with suitable wrapping and boxed for delivery. Packaging may vary depending on the size and product type.

If your order has not been shipped, we may be able to update the address. Please contact us immediately. Once an order has shipped, the address usually cannot be changed by us.

Custom-made products are personalised for your order, so we usually cannot accept returns for change of mind. If there is a printing fault, production issue or product defect, please contact us and we will help resolve the problem.

Please contact us immediately and send clear photos of the damaged item, the outer packaging and the shipping label with tracking details visible. These photos help us investigate the issue and arrange a suitable solution.

Please contact us with your order details and clear photos of the issue. If there is a production or printing problem, we will review it and help with a replacement or another suitable solution.

Your personal details are used to process and deliver your order. We do not sell your personal information. Please refer to our privacy policy for more details.